At Samriddhi Jewellers, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which returns, refunds, and exchanges are accepted.

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1. Return Eligibility

Time Frame

Returns must be initiated within 5 to 7 business days from the date of purchase.

Condition of Items

Returned items must be:

• Unused
• In original condition
• With original packaging, tags, and accessories intact

Custom and Special Orders

Customized, personalized, or special-order jewellery items may not be eligible for return or refund. Please confirm return eligibility at the time of purchase.

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2. Return Process

Initiating a Return

To start a return, please contact us via phone or email using the details provided below.

Proof of Purchase

A valid invoice or proof of purchase may be required to process the return.

Inspection

All returned items will be inspected to confirm they meet the return conditions before approval.

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3. Refund Policy

Refund Approval

Once the return is approved after inspection, the refund will be initiated.

Mode of Refund

Refunds will be credited to the original method of payment used at the time of purchase.

Processing Time

Refund processing may take a few business days after approval, depending on banking and payment channels.

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4. Exchange Policy

Exchanges

Exchanges are allowed subject to product availability and eligibility conditions.

Price Difference

• If the exchanged item is of higher value, the price difference must be paid by the customer.
• If the exchanged item is of lower value, the difference will be refunded as per policy.

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5. Non-Returnable Items

The following items are not eligible for return or refund:

• Sale or discounted items
• Items damaged after purchase
• Customized or special-order jewellery

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6. Shipping Costs for Returns

Customer Responsibility

Customers are responsible for return shipping costs.

Defective or Incorrect Items

If an item is found to be defective or incorrect at the time of delivery, Samriddhi Jewellers will bear the return shipping cost after verification.

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7. Contact Information

For questions, support, or to initiate a return, please contact us:

Email: in**@****************ls.com
Phone: 9837062803

Store Addresses

Unit 1:
Samriddhi Jewellers
Krishna Nagar, Mathura, Uttar Pradesh
Contact: 8433006144

Unit 2:
Samriddhi Jewellers
1233, Laxmi Bai Marg, Near Kishanpur Tiraha
Aligarh – 202001, Uttar Pradesh
Contact: 7900914141

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Policy Acceptance

By making a purchase from Samriddhi Jewellers, you agree to this Refund and Returns Policy.